Privacy Notice

This Privacy Policy describes how jinchohq.com (referred to as "the Site," "we," or "us") collects, uses, and discloses your personal information when you visit our website, browse or purchase skincare and beauty products, use our services, or otherwise communicate with us through the Site.

Scope of Policy

In this Privacy Policy, "you" refers to any individual using our services, including customers, website visitors, and other individuals whose personal information we collect. Please read this policy carefully. By accessing or using our services, you agree to the processing of your information as described herein. If you do not agree with the terms of this policy, please refrain from using our services.

Policy Updates

To accommodate business adjustments, legal requirements, or regulatory changes (including updates to UK data protection law), we may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised "Last Updated" date. We will also take corresponding measures as required by UK law.

How We Collect and Use Your Personal Information

To provide you with services, we have collected your personal information from various sources over the past 12 months. The types of information we collect depend on how you interact with us. In addition to the purposes explicitly listed in this policy, we may use your information to communicate with you, improve services, fulfil legal obligations under UK law, enforce agreement terms, and protect the legitimate rights and interests of the services, us, and related parties.

Types of Personal Information We Collect

We obtain different types of personal information based on how you use the website and services. "Personal Information" refers to information that, either alone or in combination with other information, can identify you, describe your characteristics, or be reasonably associated with you.

Information You Provide Directly

Information you provide directly when using the services may include:

  • Contact details: Name, address, phone number, and email address

  • Order information: Name, billing address, shipping address, payment confirmation details, email address, and phone number

  • Account information: Username, password, and other security-related information

  • Shopping information: Apparel/accessory products you view, your size/colour selections, items you add to your cart, save to a wishlist, or purchase

  • Customer support information: Any information you provide when communicating with us through the services (e.g., order questions, return inquiries, fit/size questions)

Please note that certain service features may require you to provide specific personal information. If you choose not to provide such information, you may not be able to use the related features.

Information We Collect Automatically

We may automatically collect information related to your interaction with the services through cookies, pixel tags, and similar technologies, including:

  • Device type and operating system

  • Browser type and settings

  • IP address and approximate location

  • Referral source

  • Pages viewed, time spent, clicks, and browsing behaviour

  • Interaction with emails and advertisements

Information We Obtain from Third Parties

We may obtain your information from third-party service providers that collect information on our behalf, such as:

  • Service providers supporting our website and services

  • Payment institutions processing transaction information

  • Logistics partners assisting with order delivery

  • Marketing and analytics partners providing information when you interact with our ads, emails, or tracking technologies

Any information we obtain from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

To fulfil our contract with you, we use your personal information to:

  • Process payments and confirm orders

  • Complete transactions and arrange delivery

  • Send notifications regarding account activity, purchases, returns, or order updates

  • Create, maintain, and manage your account

  • Assist with returns and provide customer support 

Marketing and Advertising

Where permitted by UK law (including the Privacy and Electronic Communications Regulations 2003), we may use your personal information for marketing and promotional purposes, including:

  • Sending promotional information via email or SMS (only where you have given consent or where a soft opt-in applies)

  • Displaying advertisements on this website and other platforms

  • Evaluating the effectiveness of advertising and marketing campaigns

  • Optimising services and promotional content based on your interests

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Security and Anti-Fraud

We use your personal information to monitor, investigate, and address potential fraudulent, illegal, or malicious activities. If you create an account, please keep your login credentials secure.

Communication and Service Improvement

We use your personal information to provide customer support and improve services, including responding to inquiries, resolving issues, and enhancing your website experience.

Use of Cookies

Like most websites, we use cookies to support and improve our services, such as remembering your preferences (including language and shopping preferences), conducting analyses, and understanding user interactions. For non-essential cookies, we will obtain your consent in accordance with UK law.

We may allow third-party advertising and marketing companies to use cookies, pixel tags, or similar technologies on the website to deliver more relevant advertisements and evaluate campaign performance. You can manage your cookie preferences through your browser settings or our cookie consent tool, but disabling cookies may affect website functionality.

How We Share Your Personal Information

We may share your personal information with the following third parties for legitimate purposes:

  • Service providers

  • Marketing and advertising partners (only where lawful)

  • Professional advisors

  • Relevant authorities when required by law or to protect our rights and safety

We do not sell your personal information for monetary consideration.

Third-Party Websites and Links

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these third parties, and we recommend that you review their privacy policies separately.

Children's Information

Our services are not directed at children, and we do not knowingly collect personal information from children under the age of 13 (the age of digital consent under UK GDPR). If you believe a child has provided us with personal information, please contact us.

Data Retention

We retain personal information only for as long as necessary to achieve the purposes of the services, fulfil legal obligations under UK law, resolve disputes, and enforce agreements. When information is no longer needed, we will take reasonable measures to delete or anonymise it.

Your Rights Under UK Law

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal information:

  • Right to be informed – about how we use your data (this Privacy Policy)

  • Right of access – to request a copy of the personal information we hold about you

  • Right to rectification – to request correction of inaccurate or incomplete information

  • Right to erasure – to request deletion of your information (the "right to be forgotten") where there is no compelling reason for continued processing

  • Right to restrict processing – to limit how we use your information in certain circumstances

  • Right to data portability – to receive your data in a structured, commonly used format

  • Right to object – to object to processing based on legitimate interests, direct marketing, or for scientific/historical research

  • Rights related to automated decision-making and profiling – to request human intervention or challenge automated decisions

To exercise these rights, please contact us using the information provided below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) – the UK supervisory authority for data protection issues (www.ico.org.uk).

International Users

Your personal information may be processed in jurisdictions outside the United Kingdom, including regions with different privacy laws. When transferring information internationally, we will implement safeguards required by UK law, such as using Standard Contractual Clauses (SCCs) approved by the ICO or ensuring an adequacy decision exists for the destination country.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled under UK law, please contact us at: service@jinchohq.com