Return Policy

We always hope you are satisfied with the skincare products you purchase from jinchohq.com. If you are not completely satisfied for any reason, our team is here to assist you. Please review the policy details below regarding returns, refunds, and exchanges.

Items eligible for return must meet all of the following conditions: Return requested within 30 days of delivery Remains completely unused, unopened, unaltered, and shows no signs of use (including opened seal, squeezed contents, cosmetic residue, dirt or peculiar odor) Retains complete original packaging (including outer box, sealed bottle/cap, product inserts and any included promotional gifts, if applicable) Valid proof of purchase provided (order number or receipt)

To ensure product hygiene and safety, we cannot accept returns for items that have been opened, used, altered, damaged, stained, odorous, or missing original packaging/seals.

The following items are not eligible for return or exchange: Opened, used or damaged skincare goods Items marked as Final Sale / Non-Returnable Gift cards and electronic vouchers Free gifts or promotional trial-sized products Products damaged due to misuse, improper storage, accidental damage, or expired after customer storage Hygiene-sensitive items once seal is broken or used, including facial pads, eye patches, ampoules, sheet masks and all personal skincare formulations

If you receive an item that is damaged during shipping, has quality defects, or does not match your order, please contact us within 7 days of delivery and provide: Order number Brief description of the issue Clear photos/videos of the item and its packaging (outer mailer/box, protective materials, shipping label)

We will review and, if approved, arrange for a replacement, a full item replacement, or a full refund as appropriate.

To initiate a return request, please contact our customer service team through: Email: service@jinchohq.com

Please be sure to provide your order number and reason for return so we can process your request efficiently. Return shipments without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer (except for returns due to our errors, such as defective or incorrect items) It is recommended to use a traceable shipping method Jinchohq.com is not responsible for lost or delayed return shipments.

Once the returned item is received and inspected, we will notify you whether the refund has been approved.

If the refund is approved: The amount will be refunded to the original payment method Processing typically takes 5–10 business days (depending on your bank or payment service provider) Except for returns due to our responsibility, shipping charges are non-refundable.

We currently do not offer direct exchanges. If you wish to exchange for a different item, please first process a qualified return and refund, then place a new order.

If you have not received your refund after the processing period: Recheck your bank account statement Contact your credit card issuing institution (processing times may vary) Consult your bank (refund delays are common)

If the issue persists after following these steps, please email us at service@jinchohq.com.

Due to our rapid order processing, please contact us as soon as possible if you need to cancel an order. If the order has not yet shipped, we may be able to cancel it. If the order has already shipped, it must be processed through the standard return procedure.

All returns must be pre-authorized and shipped according to our provided return instructions (e.g., using a designated return label or following specific shipping requirements).

Email: service@jinchohq.com Please contact our Customer service at service@jinchohq.com to get the return address.